Appointment booking, rescheduling, reminders, and routine questions, handled on every channel so the people at the desk can look after the people in front of them.
It offers real openings from your scheduling system, books the appointment, and handles the reschedule without anyone being put on hold.
Every clinic has the same fifteen minutes where the phone does not stop and the waiting room is filling. The agent takes the calls that are routine so the desk can take the ones that are not.
It confirms ahead of time on the channel the patient prefers, and offers the freed slot to the next person when somebody cancels.
Opening hours, parking, what to bring, which insurers you take, how to get a form. Answered from your policies, any hour.
Statement queries and outstanding balances, explained plainly, with a payment link through your existing processor.
Anything clinical, urgent, or distressing stops the automation immediately and reaches your team with the full context.
Eight exist. These are the ones that earn their keep in your week.
The everyday questions stop reaching your team: hours, order status, account changes, password resets, billing dates. It verifies who it is talking to, resolves them on the spot, and hands the rest over with the context attached.
The lead that used to sit until morning gets answered in seconds, on the channel it arrived on. It qualifies, answers pricing and fit questions, books the meeting, and keeps following up until they show or opt out.
9:41 PM · inquiry
Hi Jordan, yes, the Growth plan covers everything you listed. Want to see it this week?
9:43 PM
Onboarding runs about two weeks, so a March 1 start lines up.
9:44 PM
Thursday 5:30 or Saturday 11:00. Which works?
Day 3 · if no reply
Still looking? Both slots are open through the weekend.
Watches every contract and subscription, opens the renewal conversation on your schedule with your offer, and lets the team know the moment an account goes quiet or starts asking about canceling.
Every contract, tracked 12 months out
Every past-due account gets worked without anyone on your team doing it. It reads balances from your billing system, runs a per-account sequence in your tone and within the rules you operate under, and makes paying the easiest thing on the customer's list.
Points the customer at the payment path you already run, or takes the payment in the conversation through hosted checkout. Card details go to the processor, never through Stomeji. Optional, and it works alongside Support and Billing.
Hosted checkout · Invoice 2214
$1,240.00
Pay with PayPalAsks for the review when the customer is happiest, drafts replies that reference what actually happened, and flags the unhappy ones to your team before they go public.
Asked two hours after the ticket closed, not a week later.
Illustrative cards · Names and figures are invented
Anything not covered here gets answered on the audit call, by a person, not a form.
No, and it will not try. Anything clinical goes to your team immediately. It handles scheduling, administration, and the practice questions that do not need a clinician.
It verifies identity before anything patient-specific is said, and the configuration is scoped to what your practice allows. Where you operate under a specific regime, those limits are set before it handles a single call.
Yes. It says what it is when asked, every time, and there is no setting that changes that.
It recognizes urgent language, stops the automation, and directs the caller to emergency services or your on-call route immediately.