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Reviews & Reputation Agent
Asked at the right moment.Answered every time.
It asks for the review when the customer is happiest, drafts replies that reference what actually happened, and flags the unhappy ones to your team before they go public.
The problem
Your happiest customersnever got asked.
Nobody remembers to ask
The moment passes. A week later the goodwill has faded and the request feels like an imposition.
Only the angry ones write in
Unprompted reviews skew negative, because frustration is a stronger motivator than satisfaction. Your page reads worse than your business is.
Replies sit unwritten
Every unanswered review, good or bad, reads as a business that is not paying attention. Writing them is the task that never gets to the top.
How it works
01
It waits for the moment
A resolved ticket, a completed order, a renewal. You choose the trigger.
02
It asks
Once, on the channel they use, in a way that is easy to say no to.
03
It routes by sentiment
Happy customers get the public link. Unhappy ones reach your team first.
04
It drafts the reply
Specific to what the review says. Your team approves before anything posts.
What you get
The whole job done,not a demo of it.
Timed to the outcome, not the calendar
It asks after something went well, which is when people actually write. You pick the triggers from events in your own systems.
Asks once
No nagging. One request, and silence is an answer. Anyone who declines is not asked again.
Unhappy customers reach you first
A poor response opens a conversation with your team instead of a review link. Fixing it is better than reviewing it, for both sides.
Replies that reference the specifics
Drafts mention what the reviewer actually raised. No template that could have been pasted under any review on the internet.
You approve before it posts
Every public reply waits for a person by default. Auto-post is available for straightforward positive reviews, and it is off until you turn it on.
No incentives, no filtering
It never offers anything in exchange for a review and never suppresses a negative one. Routing an unhappy customer to your team does not stop them reviewing.
In action
A review request, and the reply.
Pick a reply or type your own. Watch where sentiment sends it.
Live
Sent · 2 hours after the ticket closed
Hi Jordan, glad that got sorted. If it went smoothly, a quick review helps the next person find us. If anything was off, reply here and we’ll fix it first.
left a review · 9:12 PM
Drafted reply · for your approval
Thank you, Jordan. Glad the reset worked and that the Saturday call lined up with your go-live. If anything else comes up, we are one message away.
Unhappy reply detected on another thread → routed to your team
Before it went public
Sample workspace · Names and figures are illustrative
Specifics
Where it runs.
On the review platforms you already have profiles on.
- Channels
- SMS, WhatsApp, email
- Triggers
- Events from your own systems
- Routing
- Positive to public, negative to your team
- Replies
- Drafted for approval, posting optional
- Frequency
- One request per customer per event
- Logging
- Request, response, and reply on the contact
Is routing unhappy customers to your team review gating?
The customer is never prevented from reviewing and the public link is never withheld if they ask for it. What changes is that someone hears the complaint first and has a chance to fix it.
Does it write fake reviews?
No. It asks real customers to write their own, and it drafts your replies. It never writes a review, and it never posts as a customer.
Can it offer a discount for a review?
No. Incentivised reviews violate every major platform's terms, and there is no setting for it.
Do replies post automatically?
Only if you turn that on, and only for straightforward positive reviews. Everything else waits for a person.