Inbound and outbound calls on the number you already advertise. It greets known callers by name, answers from your records, books the tour, and hands the call to your team warm when it should.
Rings twice and picks up, at 2 PM on a Tuesday or 2 AM on a Sunday. Voicemail stops being where inquiries go to die.
Follow-ups, reminders, renewal check-ins, and collections calls, placed within the hours and rules you set.
When a caller is ready to sign, upset, or asking something outside its lane, it brings your team in on the same call with a spoken summary first.
A returning resident or prospect is recognised from their number, greeted by name, and picked up where the last conversation ended.
Every call becomes a transcript, a summary, and an outcome on the contact, written to your PMS or CRM before the caller hangs up.
Scripted, so nothing here talks to a model. Your version answers from your own records.
Sample workspace · Names and figures are illustrative
Whichever door they come through, they get the one agent that knows them.
Start on the phone, finish over text. The agent remembers the conversation, not the channel it happened on.
Trained on how your team actually talks, from the greeting to the sign-off, and kept the same on every channel.
Interruptions, follow-up questions, and changes of mind, handled the way a person would handle them.
Reads and writes your PMS, CRM, and calendar, so nothing has to be typed twice and nothing is answered from memory.
Answers in the language the customer opens with, and hands off to your team in yours, with a translated summary.