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It watches every contract and subscription, starts the conversation on your schedule with your offer, and tells your team the moment an account goes quiet or starts asking about canceling.
By the time the reminder fires, the customer has already had the conversation with someone else. You are responding, not competing.
Usage dropped, the champion stopped replying, a support ticket got heated. The signs were all there in systems nobody had time to watch.
Replacing a customer costs more than keeping one, and the replacement takes longer to reach the same value.
How it works
01
Every renewal, term end, and notice window, from your systems.
02
On your schedule, well ahead of the deadline, with the offer you set.
03
Hesitation, a competitor mentioned, a complaint. Your team hears about it immediately.
04
Straightforward renewals complete in the conversation. The rest go to a person.
Renewal dates, notice periods, and auto-renew deadlines, tracked across every account without a spreadsheet.
Ninety days out, thirty days out, whatever your cycle is. Early enough to matter, not so early it is noise.
Different terms for different tiers, tenures, or contract sizes. It presents what you decided, and does not invent a discount.
Any sign of hesitation gets your team into the conversation while there is still time to do something about it.
One offer to stay if you want one, then it processes what they asked for. Nobody is trapped in a retention loop.
The reasons accumulate, so why customers leave stops being a guess. Aggregated, per segment, in your reporting.
Pick a reply or type your own. Watch what gets escalated.
Leases ending in the next 120 days
Harbor View 118 asked about month-to-month twice → your team notified with the thread
Sample workspace · Names and figures are illustrative
Against the contracts and subscriptions you already track.
No. It may present one retention offer if you configure one, and then it does what the customer asked. There is no setting that loops or stalls a cancellation.
Only from the offers you defined for that segment. It cannot invent a price, and anything outside the list goes to your team.
Whenever you decide. Most teams start well before the notice window so there is room to negotiate rather than react.
A competitor mentioned, a request for cancellation terms, a heated ticket, or a contact who stops replying mid-thread. Each one alerts your team the same day.