How long does it take to set up AI for a brokerage?

Honestly: it depends, and anyone quoting you a timeline before asking about your setup is quoting a brochure rather than your build.

What we do instead is set the date on the audit call, put it in writing before you commit, and build to it. That is a more useful promise than a number on a website, because it is specific to what you actually run.

What moves the number

• How many properties and channels you run. One number and one inbox is a different build from twelve properties with local numbers each.
• Which jobs the agent takes first. Answering inquiries is quicker to stand up than collections, which has rules and timing to encode.
• What it has to connect to. A system with a clean API is days; one with exports only is longer; one with neither changes the plan.
• How much of your policy is written down. If your pet rules and fee structure live in one person's head, step two takes longer.

Where the time actually goes

Very little of a build is technical setup. The bulk is listening to how you operate so the agent does not sound generic, and then testing it against the situations that actually come up.

We script the agent around your units, your rates and your policies, decide which of the jobs it takes first, and write the escalation rules the way your best manager would: which channels it covers, what it resolves on its own, and exactly where it hands off. Then it gets wired into your phone number, your calendar and your PMS or CRM.

After that we run live test calls with your team on real scenarios, a nine at night leasing inquiry, a two in the morning leak, a past due balance, until it handles rates, availability and balance questions the way you would.

What we need from you

This is the part worth knowing before you start, because it is the only part that competes with your week.

• One 30 minute call at the start, on where inquiries land and what happens after hours.
• Access to your phone number, your calendar and your PMS or CRM.
• About an hour of test calls from whoever answers the phones today.

That is the whole ask. The test calls are the part people are tempted to skip, and it is the part that decides whether the thing sounds like your office or like a vendor.

Why we will not publish a fixed timeline

A published number would have to be either optimistic enough to be wrong for most people, or padded enough to be safe for everyone. Neither helps you plan.

The version that does help is a date agreed after somebody has looked at your actual setup, written down before money changes hands. If we cannot commit to a date on the call, that is a signal worth having too.

What happens after launch

Launch is not the end of the work, and a build that treats it that way degrades. We monitor every conversation and tune weekly: read the week's transcripts, flag anything it handed off or hesitated on, update the script or the escalation rules, and re-test the changed scenario before it goes back out.

What delays a build

The delays are rarely technical, which is worth knowing because the ones that do occur are mostly avoidable if you start them early.

• Waiting on credentials from a software vendor, which is occasionally weeks.
• Policies that have never been written down and now have to be agreed by several people.
• Availability data that turns out to be less current than anybody assumed.
• Finding an hour of test calls in the diary of the person who answers the phones.

None of those are difficult. They are just things that sit with somebody else, so the useful move is to start them on day one rather than when the build reaches them.