From past dueto paid.
Reads balances from your PMS, runs a per-account sequence in your tone and within your state's rules, and makes paying the easiest thing on the resident's list.
Past-due balances,chased by hand.
Reminders go out late or not at all
Someone has to pull the delinquency report, write the messages, and remember who was already called. It happens when there is time, which is rarely.
Every account gets the same message
A resident of eight years who is four days late gets the same note as a chronic late payer. One of them is offended, the other ignores it.
The rules differ by state
Quiet hours, contact limits, required disclosures. Getting one wrong is worse than not sending the reminder.
How it works
01
It reads the ledger
Pulls past-due accounts from your PMS: amount, days late, and payment history.
02
It builds the sequence
Picks a cadence for each account based on your rules, then runs it across channels.
03
It makes paying easy
Sends a payment link, takes the payment on the call, or sets up a plan you have approved.
04
It stops
The moment payment lands, the sequence ends. If it needs a person, your team gets the file.
The whole job done,not a demo of it.
A sequence per account
Balance, days overdue, and standing decide the cadence. A small balance a few days late gets a gentle note. A large one a month out escalates sooner.
Your tone, your words
You approve the language. The agent stays respectful and clear, because it is reminding a resident, not collecting a debt.
Within the rules where you operate
Quiet hours, contact frequency, and disclosure language follow the rules of the property's state or country, set up with you before launch.
Payment in the conversation
A link to your own payment portal, or a hosted checkout link and verbal payment on the call, through the Payments agent. Card details never pass through Stomeji.
Stops on payment
It watches the ledger. When the balance clears, every scheduled reminder is cancelled without anyone lifting a finger.
Handoff for the hard ones
Disputes, hardship, or a resident who asks for a person go to your team with the full history and the balance attached.
A balance, resolved.
Three accounts, three different sequences, one ledger.
Past due · sequence running within your rules
$0 collected today
- Unit 212$1,240 · 6dstep 2 of 4Paid via PayPal
- Unit 118$1,425 · 3dstep 1 of 4Promise to pay · Fri
- Unit 306$595 · 11dstep 3 of 4Paid via PayPal
- Unit C-114$169 · 2dstep 1 of 4Reminder sent
- Unit lot 42$1,150 · 19dstep 4 of 4Escalated · dispute
Card details never pass through Stomeji · Sample workspace, figures illustrative
Where it runs.
From your PMS ledger out to the resident's phone or inbox, and back.
- Channels
- Voice, SMS, WhatsApp, email
- Source of truth
- Your PMS or accounting ledger
- Cadence
- Per account, by balance, days late, and standing
- Rules
- Quiet hours and contact limits per state or country
- Payment
- Your portal, or hosted checkout and verbal on a call
- Handoff
- Your team, with the account history attached
Is this a debt collector?
No. It is a reminder and payment system for your own accounts, in your name and tone. Accounts that need formal collection are handed to your team or your agency.
How does it know the rules for my state?
Quiet hours, contact limits, and disclosure language are configured per property during setup and reviewed with you. It follows the strictest rule that applies to the account.
Can residents set up a payment plan?
If you allow it. You define the terms it may offer. Anything outside those terms goes to your team.
What happens when someone pays through another channel?
The agent reads the ledger, not its own messages. A payment posted at the office or through your portal stops the sequence the same way.