Renewals opened early.Before they start looking.
Watches every lease and rental agreement, opens the renewal conversation on your schedule with your incentives, and lets the team know the moment someone is on the fence.
Renewal dates live on aspreadsheet somebody owns.
The window opens quietly
Ninety days out is the right time to start. Nobody notices until thirty, and by then the resident has already looked around.
Offers depend on who is at the desk
One manager offers a free month, another holds firm, a third forgets. Your incentive ladder exists, but not consistently.
Move-outs surprise the team
The resident decided weeks ago. You find out when the notice arrives, and turnover starts late.
How it works
01
It watches the PMS
Every lease, rental agreement, and membership, with its end date and its terms.
02
It reaches out
At 90, 60, and 30 days, or your own schedule, on the resident's channel.
03
It runs your playbook
Rates, term options, and incentives exactly as you set them. Nothing improvised.
04
It tells your team
Renewing, leaving, or undecided, the team knows first and the PMS is updated.
The whole job done,not a demo of it.
The renewal window, spotted automatically
No tracking spreadsheet. It reads end dates from your PMS and adjusts when a lease changes.
Your rules and incentives
Standard rate, retention discount, term options, when to offer what. You set the ladder and the agent follows it exactly.
A cadence per segment
Long-term residents, month-to-month, memberships. Each group can get a different timing and a different tone.
Renewal in the conversation
Sends the renewal link straight to your portal or queues the renewal in your PMS. Where a signature needs a person, your team gets the handoff.
Escalation triggers
A complaint history, a large balance, or a complex request pauses the script and brings your team in.
Turnover starts on time
When a resident says they are leaving, the team is notified, the unit is flagged, and the turnover window begins that day.
Ninety days out,handled.
The window opens, the offer goes out, and your team hears what the resident decided.
Leases ending in the next 120 days
- Ridgeline 204ends Dec 3190 days · offer sent
- Harbor View 118ends Nov 3060 days · on the fence
- Harbor View 306ends Nov 15Renewed · 12 months
- Pinecrest lot 42ends Jan 31120 days · watching
Harbor View 118 asked about month-to-month twice → your team notified with the thread
Sample workspace · Names and figures are illustrative
Where it runs.
From the end dates in your PMS to the resident's phone, and back to your team.
- Source of truth
- Lease and agreement dates in your PMS
- Windows
- 90, 60, and 30 days, or your own
- Channels
- SMS, WhatsApp, email, voice
- Playbook
- Your rates, terms, and incentive ladder
- Outcomes
- Renewal queued, handoff, or turnover started
- Logging
- Intent and outcome on the resident's record
Can it offer a discount on its own?
Only the ones you have approved, at the point in the window you have approved them. It cannot invent a concession.
What if the resident wants to negotiate?
It captures what they are asking for and hands the conversation to your team with the lease terms attached. It does not negotiate outside your rules.
Does it handle month-to-month agreements?
Yes. For rolling agreements it runs on the schedule you set, such as an annual rate review, rather than a fixed end date.
What does the team see?
Every resident in the window, where they are in the sequence, and what they said. Undecided residents are flagged so someone can call.