More reviews.Every one answered.
Asks for the review when the customer is happiest, drafts replies that reference what actually happened, and flags the unhappy ones to your team before they go public.
Reviews happen to you.They should happen for you.
You only hear from the angry ones
Happy residents move in and get on with their lives. Frustrated ones write. Left alone, your rating is a record of bad days.
The ask comes too late, or never
A review request a month after move-in gets ignored. The right moment is the day after the keys, and nobody is watching for it.
Replies are generic, or missing
A public review with no response looks abandoned. A copy-and-paste thank-you looks worse.
How it works
01
It watches for the moment
Move-in complete, work order closed, ticket resolved. Events in your PMS trigger the ask.
02
It asks
A short message on the customer's channel. Happy customers get the link. Unhappy ones get a conversation.
03
It monitors
Watches every review platform you connect for new reviews, day and night.
04
It drafts the reply
Every review gets a response that references the actual stay, unit, or visit. You approve what you want to.
The whole job done,not a demo of it.
Event-based timing
Day two after move-in. Same day a work order closes. Right after a renewal is confirmed. You pick the moments, from anything in your PMS.
Unhappy customers heard privately first
If the answer is anything but good, it opens a conversation and alerts your team instead of pointing to a public link.
Monitors everywhere you are listed
New reviews from every connected platform land in one queue, with the customer's record beside them.
Replies with context
The draft mentions what happened: the unit, the repair, the tour. It reads like a person who was there.
Your approval rules
Publish positive replies automatically, hold critical ones for your team, or review everything. Your call, per property.
One view of the program
Requests sent, reviews received, response times, and rating by property, so you know what is working.
From move-in to five stars.
A request goes out at the right moment, and a draft reply is ready when the review lands.
Sent · 2 hours after move-in
Hi Jordan, welcome to Ridgeline. If the move-in went smoothly, a quick review helps the next person find us. If anything was off, reply here and we’ll fix it first.
Drafted reply · for your approval
Thank you, Jordan. Glad the Saturday tour and the October 25 move-in lined up. If the parking assignment ever needs changing, the leasing office is one text away.
Unhappy reply detected on another thread → routed to your team
Before it went public
Sample workspace · Names and figures are illustrative
Where it runs.
Triggered by your PMS, delivered on the customer's channel, replying on the platforms you connect.
- Triggers
- Move-in, work order closed, ticket resolved, renewal, custom
- Ask channels
- SMS, WhatsApp, email
- Platforms
- The review sites you connect
- Unhappy path
- Private conversation, team alerted
- Publishing
- Automatic, queued for approval, or both
- Reporting
- Requests, reviews, response time, rating by property
Does it ever post a reply without approval?
Only if you set it to. Many operators publish positive replies automatically and hold anything critical for a person. You choose the threshold.
What if a customer is unhappy when asked?
It does not send them to a public review page. It asks what went wrong, passes the conversation to your team, and follows up once the issue is fixed.
Can it ask only the happy customers?
No, and it should not. Everyone gets asked at the right moment. What it does is route complaints to your team first, so problems get fixed before they get posted.
Which review platforms does it work with?
The ones you connect during setup. We scope the list on the call rather than promising a logo wall.